Synergy – Frequently Asked Questions

How long does it take Synergy to obtain records?
Turning the records around fast for our clients is our primary mission.  The entire process takes less than 14 days for the majority of requests.   Our case specialists will call the facility regularly to get the records in house as fast as possible.

What do you charge?
Primarily we collect only a low cost, retrieval service fee per record request. See our cost savings calculator for a better understanding.

What type of records can you obtain?
We can obtain almost every type of record: medical, billing, x-rays, pathology, personnel, payroll, Workers Compensation files, claim files from insurance companies, telephone records (local, long distance and mobile), bank records, pharmacy records, police records, fire records, driving records, academic records, ambulance records and business records of any kind.   Any type of record that you would need to obtain we can get for you.

Does Synergy provide status reports?
Absolutely.  You can find a real time status report online when you log in to our web platform.  This report will have all of the notes on where we are with each particular file.

How do I get my records?
We will alert you when the completed records are in and stored in the Synergy web repository.  You will be able to login to the Synergy web application and view, print, download and save the record to your system.

Can you get records in all 50 states?
Yes, we obtain records in all 50 states.

Do you copy X-rays?
Yes also see our broader medical imagery services.

Can you convert my unorganized paper documents to organized, digital (PDF), and indexed documents?
Yes, we provide complete document management services.  Please contact us to discuss your needs.