The Synergy record retrieval platform is an easy-to-use web application that gives you unlimited online access to all tools and resources – anytime, from anywhere in the world. With no software to buy or download, it’s as simple as signing up. The account is free and you only pay a low fee for the records you request.
Synergy’s managed services solution provides you with the highest performance at the lowest possible price. By taking responsibility for the entire record retrieval process, Synergy frees up your staff to work on more valuable core tasks and business activities, thereby lowering internal costs associated with record retrieval and improving results.
Dedicated Service and Support: Dedicated case specialists and account managers provide a high level of one-on-one service and support. Additionally, Synergy provides real-time tracking and status updates, and itemized on-line billing that allows medical record retrieval to be a billable expense.
Secure Online Web Platform: Synergy’s secure platform exists in the cloud and provides a web-based record retrieval and management solution that greatly streamlines the process of requesting, retrieving, and organizing relevant medical records. With no software to buy or download, it’s as simple as signing up. Record Requests and Authorization forms can be uploaded through the Synergy web application with a click, and we take it from there. Your request is sent to the provider within 24 hours, and then we follow-up every 2 – 3 days until we get your records.
Pre-pay Record Providers: We pre-pay the record provider your custodial fees, freeing you from the burden of individual provider payments and writing multiple checks. In addition, IXS will audit and reconcile every provider invoice – down to an individual receipt level – to ensure there are not duplicate or incorrect fees charged by providers.
Receiving your Records: We’ll send you an alert when your records are in. You can then login to the secure Synergy application to view, print, download and save your urgent records – it’s that easy. We can also mail you hard copies of records.