Combining leading edge technology with experienced in-house record retrieval specialists, Synergy’s managed services solution provides you with the highest performance at the lowest possible price. By taking responsibility for the entire record retrieval process, Synergy saves your staff time while freeing them up to work on more valuable core tasks and business activities, thereby lowering internal costs associated with record retrieval and improving results.
The Synergy record retrieval platform is an easy-to-use web application that provides unlimited online access to all records, tools, and resources – anytime, from anywhere in the world. Below is the simple step-by-step process we follow for each record retrieved.
Tracking and Receiving Records: Track the progress of each requested record within Synergy by viewing detailed notes from our case specialists. Receive automated alerts if further information is required, provide responses online, and download or view complete digitized records immediately as the record is available. We can also mail hard copies of records if desired.
Retrieved medical records are digitized, matched to the user’s request, and made available to view or download anytime, anywhere directly through the Synergy web application. Records are available as PDF files, making them easy to share, organize, and store. Optical Character Recognition (OCR) for easy keyword searching of records and other record processing and analysis services are also available.
Record Storage and Access: Synergy will continue to host and store retrieved records on our secure servers for continual access. Users simply login to their Synergy account anytime, anywhere to view, print, download and save medical records.